Refund&Return Policy

Refund policy Return Policy

Thanks for choosing pelezino. We guarantee that our quality inspectors strictly test all pelezino products before delivery. If you have any questions after receiving the products, please contact us by email: [email protected]

The following "Return & Refund Policy" applies to pelezino products.

Return Policy

We have a 30-day return policy, which means you’ll have 30 days to request a return after receiving your item. After you email us to apply for a return, we will reply to you within 24 hours. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase when applying for a return.

Shipping Cost

The shipping cost for returning the products will be borne by pelezino or the customer in the following situations.

The products received by the customer are different from those described, or the goods received have been damaged during transportation, please take a photo to keep the evidence and contact our customer service department as soon as possible.

The product has no quality problems and if the customer wants to return or exchange the product due to their reasons, the customer will be responsible for the shipping fee.

If the product has no problems but the customer does not want the product and wants a full refund, the customer will be responsible for shipping to our destination warehouse.

 

When pelezino Pays For Return Shipping

pelezino will pay for the cost of return shipping if the reason for the return was the result of OUR error.

Examples of instances may include:

Item arrived defective and cannot be fixed with a replacement part.

We shipped out the wrong item.

We shipped it to the wrong address.

We shipped a duplicate order.

Item malfunctioned during the 30-day returns period. 

Special Case Explanation: In cases where a product has quality issues, users are required to return it to the designated pelezino warehouse, and pelezino will cover the shipping costs. However, if the user's return address differs from the original shipping address (for example, if the shipping address was within the United States, but the return address is in a remote or international location), resulting in shipping costs that exceed pelezino's initial shipping costs, the user will be responsible for paying the additional shipping fees.

IMPORTANT

For items that arrive damaged or are defective, the customer MUST provide videos or photos to support the claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to provide videos or photos of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back.

If a customer claims an item is defective/damaged, the customer must provide proof before return, with no exceptions.

Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue a refund within 3 workdays.

 

More Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, don't hesitate to get in touch with us at [email protected]

We guarantee that all customers who purchase products from our website will have perfect after-sales service.